Shipping policy

Here’s your updated, ready-to-publish Shipping Policy (India) with your specifics:

Shipping Policy (India)

Order Processing

  • Orders are processed within 24–48 working hours after payment confirmation.

  • Orders placed after 5:00 PM IST, on Saturdays, Sundays, or public holidays, are processed on the next working day.

Delivery Timelines

  • Metros: 2–4 working days

  • Non-metros & Tier-2/3 towns: 4–7 working days

  • Remote/ODA locations (J&K, NE states, islands): 5–10 working days

Timelines are estimates; delays may occur during festivals, sale periods, or due to courier constraints.

Shipping Charges

  • Delivery is free on all prepaid orders across India.

  • Cash on Delivery (COD) is not available.

Serviceable PIN Codes

  • We ship to all serviceable PIN codes via trusted courier partners. If your PIN code is not serviceable, you’ll be notified at checkout.

Order Tracking

  • Once dispatched, you’ll receive an email/SMS with the AWB/Tracking link. Tracking may take up to 24 hours to start reflecting movement.

Partial Shipments & Pre-orders

  • Items in the same order may ship separately based on availability.

  • Pre-order/back-order items show estimated dispatch dates on the product page and in your order confirmation.

Address Changes & Delivery Attempts

  • Address changes can be requested before dispatch by emailing koyna@ensobyko.com.

  • Couriers typically make 2–3 delivery attempts. If a package is returned to us (RTS) after failed attempts, we can reship once we reconfirm address details.

Damage, Missing, or Wrong Item

  • If the parcel appears tampered/damaged, please refuse delivery and email us within 24 hours.

  • For shortages/incorrect items, email koyna@ensobyko.com within 48 hours of delivery and include unboxing photos/video.

Taxes & Duties

  • GST is over and above the product prices & is charged during the billing. No additional state entry taxes are payable at delivery.

Restrictions

  • We currently ship only within India. (International shipping is not available.)

  • For high-value orders, couriers may request KYC per government/courier norms.

Force Majeure

  • We aren’t liable for delays due to events beyond our control (weather, strikes, lockdowns, route closures, etc.).

Support

  • For any shipping questions, write to koyna@ensobyko.com (Mon–Fri, 10:00 AM–6:00 PM IST).